Refunds policy
Refund Policy – Bangalore Photographers
At Bangalore Photographers, we are committed to delivering high-quality photography and videography services. We strive to ensure customer satisfaction with every project. However, we understand that there may be circumstances where a refund request is necessary. Please review our refund policy below:
1. Booking & Advance Payment
All bookings require an advance payment to confirm the service.
The advance payment is non-refundable under any circumstances, as it covers pre-event preparations and reservations.
2. Cancellation Policy
Client-Initiated Cancellation: If you cancel the booking at least 7 days before the scheduled event, you may be eligible for a partial refund (excluding the non-refundable advance).
If the cancellation occurs within 7 days of the event, no refund will be provided.
Rescheduling: Clients can reschedule the booking to a later date (subject to availability) without losing the advance payment.
3. Service Issues & Refund Requests
If you are dissatisfied with our service due to genuine quality concerns, you must notify us within 48 hours of receiving the final deliverables.
If an issue is identified, we will offer revisions and corrections as per our service terms.
Refunds are considered only in extreme cases where the service is not delivered as per the agreed contract.
Refunds will not be provided for subjective dissatisfaction (e.g., personal preferences on editing style, background, etc.).
4. Technical Failures & Force Majeure
In the rare event of technical failure (equipment malfunction) or unforeseen circumstances (e.g., natural disasters, accidents, etc.), we will offer a reshoot or partial refund, depending on the situation.
5. Digital & Printed Deliverables
Once digital photos, videos, or printed albums are delivered, refunds will not be provided under any circumstances.
In case of damage or errors in printed albums, we will replace or reprint the product upon verification.
6. Refund Processing
Approved refunds (if applicable) will be processed within 10-15 business days via the original payment method.
Transaction fees and processing charges may be deducted from the refund amount.
For any concerns regarding our refund policy, feel free to reach out:
📧 Email: info@bangalorephotographers.com
📞 Call/WhatsApp: [+91-974-0000-079 / +91-962-0555-355]
We appreciate your understanding and look forward to capturing your special moments!